Refund Policy

Introduction

Gehnawala Jewellers is dedicated to maintaining long-term relationships with our valued clients. While this website serves as an informational platform, certain jewellery pieces and services may be customized or ordered offline. This Refund Policy applies only to such offline transactions handled directly by our store or official representatives.

Applicability

This policy applies to in-person orders, custom jewellery design services, or payments made directly through authorized channels. The website itself does not process online payments or product orders.

Inspection & Verification

In case of any concern or return request, our team will inspect the concerned product and verify its eligibility for refund as per store policy. Items must be returned in their original form, along with proof of purchase.

Refund Process

Once your request has been approved, the refund will be processed through the same payment channel originally used. Any applicable deductions (such as design customization charges) will be communicated in advance.

• Refunds are issued only after verification and approval.
• Refunds are not available for made-to-order or personalized jewellery pieces.
• Acknowledgment of refund initiation will be provided in writing.

Refund Timeline

Once approved, refunds are generally processed within 15–30 working days, depending on the financial institution and method of payment.

Policy Updates

Our Refund Policy may be revised periodically to align with updated business procedures or regulatory guidelines. The most recent version will always be available on this page for reference.

Last Updated: October 2025